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Refund Policy
Last updated: December 2025
1. Refund Eligibility
At Penang Premium Ride, we understand that plans can change. Our refund policy is designed to be fair to both our customers and our business operations.
2. Cancellation Refunds
| Cancellation Time | Refund Amount |
|---|---|
| 48 hours or more before service | 100% Full Refund |
| 24-48 hours before service | 50% Refund |
| Less than 24 hours before service | No Refund |
| No-show | No Refund |
3. How to Request a Refund
- Contact us via email at ilyasaq606@gmail.com with your booking reference number.
- Provide the reason for cancellation.
- Our team will process your request within 1-2 business days.
- Approved refunds will be credited to your original payment method within 5-14 business days.
4. Service Disruptions by Us
In the event that we are unable to provide the booked service due to our own circumstances (vehicle breakdown, driver unavailability, etc.), you will be entitled to:
- A full refund of the amount paid, OR
- Rescheduling to another available date/time at no extra cost
5. Force Majeure
In cases of force majeure events (natural disasters, government restrictions, pandemics, etc.), we will work with customers on a case-by-case basis to find a fair solution, which may include rescheduling or credit vouchers.
6. Contact for Refund Inquiries
IBT SMART ENTERPRISE (PG0489892-M)
Email: ilyasaq606@gmail.com
Please include your booking reference number in all correspondence.