Privacy Policy

1. Introduction

IBT Smart Enterprise (PG0489892-M), operating as Penang Premium Ride, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and billing address.
• Booking Information: Pickup/drop-off locations, travel dates, and service preferences.
• Payment Information: Credit card details (processed securely through our payment provider).
• Communication Records: Emails, messages, and support inquiries.

3. How We Use Your Information

• To process and confirm your bookings.
• To communicate with you about your reservations.
• To process payments securely.
• To improve our services and customer experience.
• To send promotional offers (only with your consent).
• To comply with legal obligations.

4. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for all data transmission.
• Secure payment processing through trusted providers.
• Limited access to personal data on a need-to-know basis.
• Regular security assessments and updates.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with:

• Our drivers (limited to information needed to complete the service).
• Payment processors (for transaction processing).
• Law enforcement (when required by law).

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and improve site functionality.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Opt-out of marketing communications.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us: